{"id":415,"date":"2022-11-07T07:09:01","date_gmt":"2022-11-07T07:09:01","guid":{"rendered":"https:\/\/demo.sevenloft.com\/sevenloft-package\/?page_id=415"},"modified":"2025-04-08T09:56:11","modified_gmt":"2025-04-08T09:56:11","slug":"zasady-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/www.dxnwellness.eu\/cz\/zasady-vraceni-zbozi\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<h3>Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz<\/h3>\n<p>Pokud je po\u017eadov\u00e1no vr\u00e1cen\u00ed pen\u011bz, plat\u00ed n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n<p><strong>Online n\u00e1kup <\/strong><br \/>\n\u2022 Pokud byl n\u00e1kup proveden online pomoc\u00ed platebn\u00ed karty, budou v\u00e1m pen\u00edze vr\u00e1ceny zp\u011bt na va\u0161i kartu do 14 pracovn\u00edch dn\u016f.<br \/>\n\u2022 Pokud byla platba provedena bankovn\u00edm p\u0159evodem, budete n\u00e1m muset zaslat e-mail s \u00fadaji o sv\u00e9m bankovn\u00edm \u00fa\u010dtu, abychom mohli refundaci zpracovat. Vr\u00e1cen\u00ed pen\u011bz bude dokon\u010deno do 14 pracovn\u00edch dn\u016f.<br \/>\n\u2022 Pokud vr\u00e1t\u00edte produkty po\u0161tou, zpracujeme refundaci do 14 pracovn\u00edch dn\u016f po obdr\u017een\u00ed va\u0161eho bal\u00edku. Pokud je vr\u00e1cen\u00ed zp\u016fsobeno zm\u011bnou n\u00e1zoru, budete odpov\u011bdn\u00ed za n\u00e1klady na dopravu. K produkt\u016fm mus\u00ed b\u00fdt p\u0159ilo\u017een \u00fa\u010dtenka a datum n\u00e1kupu nesm\u00ed p\u0159ekro\u010dit 14 dn\u00ed.<\/p>\n<p><strong>N\u00e1kupy v na\u0161ich kamenn\u00fdch prodejn\u00e1ch<\/strong><br \/>\n\u2022 Pokud byl n\u00e1kup proveden v jedn\u00e9 z na\u0161ich kamenn\u00fdch prodejen, budou pen\u00edze vr\u00e1ceny na pokladn\u011b obchodu po ov\u011b\u0159en\u00ed stavu produktu a p\u0159edlo\u017een\u00ed \u00fa\u010dtenky. \u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz mus\u00ed b\u00fdt pod\u00e1na do 14 dn\u016f od n\u00e1kupu.<br \/>\n\u2022 Pokud byla platba provedena platebn\u00ed kartou, mus\u00edte p\u0159edlo\u017eit stejnou platebn\u00ed kartu, aby mohla b\u00fdt refundace zpracov\u00e1na p\u016fvodn\u00ed platebn\u00ed metodou.<\/p>\n<p>Proces n\u00e1vratu produkt\u016f a vr\u00e1cen\u00ed pen\u011bz pro konkr\u00e9tn\u00ed p\u0159\u00edpady<br \/>\nPro n\u00e1vrat produkt\u016f souvisej\u00edc\u00ed s n\u00e1sleduj\u00edc\u00edmi p\u0159\u00edpady:<br \/>\n\u2022 Nespr\u00e1vn\u00e1 z\u00e1silka<br \/>\n\u2022 Vadn\u00fd nebo po\u0161kozen\u00fd v\u00fdrobek<br \/>\n\u2022 Zru\u0161en\u00ed objedn\u00e1vky nebo zm\u011bna n\u00e1zoru<br \/>\nNeprodlen\u011b kontaktujte www.dxnwellness.eu: \ud83d\udcde Telefon a \ud83d\udce7 E-mail<br \/>\nMus\u00edte tak\u00e9 vyplnit formul\u00e1\u0159 pro navr\u00e1cen\u00ed produktu poskytnut\u00fd zam\u011bstnancem na\u0161\u00ed spole\u010dnosti.<br \/>\nChcete-li vr\u00e1tit produkty zakoupen\u00e9 na www.dxnwellness.eu, za\u0161lete je pros\u00edm na p\u0159\u00edslu\u0161nou pobo\u010dku DXN ve va\u0161\u00ed zemi nebo prost\u0159ednictv\u00edm e-mailu uveden\u00e9ho v kontaktn\u00edch \u00fadaj\u00edch.<\/p>\n<h3>P\u0159\u00edpady vr\u00e1cen\u00ed online objedn\u00e1vek<\/h3>\n<p><strong>1. Nespr\u00e1vn\u00e1 z\u00e1silka <\/strong><br \/>\nPokud dojde k chyb\u011b b\u011bhem zpracov\u00e1n\u00ed objedn\u00e1vky nebo balen\u00ed, existuje mo\u017enost, \u017ee obdr\u017e\u00edte nespr\u00e1vn\u00e9 nebo ne\u00fapln\u00e9 produkty. K tomu m\u016f\u017ee doj\u00edt i z d\u016fvodu nedorozum\u011bn\u00ed p\u0159i telefonick\u00fdch objedn\u00e1vk\u00e1ch.<br \/>\n\u2022 Jakmile je nespr\u00e1vn\u00e1 z\u00e1silka ov\u011b\u0159ena, DXN okam\u017eit\u011b za\u0161le spr\u00e1vn\u00fd produkt a uhrad\u00ed n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu.<br \/>\nPodm\u00ednky pro vr\u00e1cen\u00ed nespr\u00e1vn\u011b zaslan\u00e9ho produktu:<br \/>\n\u2022 V\u00fdrobek mus\u00ed b\u00fdt neotev\u0159en\u00fd.<br \/>\n\u2022 Obal mus\u00ed b\u00fdt neporu\u0161en\u00fd.<br \/>\n\u2022 Probl\u00e9m mus\u00edte nahl\u00e1sit po obdr\u017een\u00ed nebo do n\u00e1sleduj\u00edc\u00edho pracovn\u00edho dne. Pokud tyto podm\u00ednky nebudou spln\u011bny, DXN CZ si vyhrazuje pr\u00e1vo odm\u00edtnout vr\u00e1cen\u00ed.<\/p>\n<p><strong>2. Vadn\u00fd nebo po\u0161kozen\u00fd produkt<\/strong><br \/>\nPokud obdr\u017e\u00edte produkt s:<br \/>\n\u2022 Otev\u0159en\u00e9 balen\u00ed<br \/>\n\u2022 Po\u0161kozen\u00fd obal<br \/>\n\u2022 Kr\u00e1tk\u00e9 datum expirace, kter\u00e9 neumo\u017e\u0148uje v\u010dasn\u00e9 pou\u017eit\u00ed<br \/>\nProdukt bude vym\u011bn\u011bn a my uhrad\u00edme ve\u0161ker\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed.<br \/>\nJedin\u00fdm po\u017eadavkem je, abyste n\u00e1s informovali ihned po obdr\u017een\u00ed nebo nejpozd\u011bji n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den.<br \/>\nPokud produkt nespad\u00e1 do v\u00fd\u0161e uveden\u00fdch kategori\u00ed, ale jev\u00ed se pozm\u011bn\u011bn\u00fd nebo vadn\u00fd, mus\u00ed b\u00fdt vr\u00e1cen ke kontrole. Pokud bude probl\u00e9m potvrzen, za\u0161leme v\u00e1m zdarma n\u00e1hradn\u00ed. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b si www.dxnwellness.eu vyhrazuje pr\u00e1vo odm\u00edtnout p\u0159evzet\u00ed odpov\u011bdnosti.<\/p>\n<p><strong>3. Zru\u0161en\u00ed objedn\u00e1vky nebo zm\u011bna n\u00e1zoru<\/strong><br \/>\nPokud obdr\u017e\u00edte objedn\u00e1vku a p\u0159ejete si vr\u00e1tit jeden nebo v\u00edce produkt\u016f, nesete odpov\u011bdnost za n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu. Jakmile produkty obdr\u017e\u00edme a zkontrolujeme, vr\u00e1t\u00edme v\u00e1m pen\u00edze stejn\u00fdm zp\u016fsobem.<br \/>\nPodm\u00ednky pro p\u0159ij\u00edm\u00e1n\u00ed vratek:<br \/>\n\u2022 Vr\u00e1cen\u00ed mus\u00ed b\u00fdt provedeno do 14 dn\u016f od obdr\u017een\u00ed.<br \/>\n\u2022 Obal mus\u00ed b\u00fdt neotev\u0159en\u00fd.<br \/>\n\u2022 V\u00fdrobek mus\u00ed b\u00fdt \u0159\u00e1dn\u011b skladov\u00e1n a nepo\u0161kozen.<br \/>\n\u2022 Pokud byl vr\u00e1cen\u00fd produkt dod\u00e1n s d\u00e1rkem, mus\u00ed b\u00fdt vr\u00e1cen tak\u00e9 d\u00e1rek.<\/p>\n<h3>Vr\u00e1cen\u00ed n\u00e1kupu z internetov\u00e9ho obchodu<\/h3>\n<p>Pokud byl produkt zakoupen online, m\u016f\u017eete jej vr\u00e1tit na n\u00e1sleduj\u00edc\u00ed m\u00edsto po kontaktov\u00e1n\u00ed spole\u010dnosti DXN www.dxnwellness.eu.<br \/>\nJe vy\u017eadov\u00e1n origin\u00e1l \u00fa\u010dtenky a mus\u00ed se jednat o n\u00e1kup, kter\u00fd prob\u011bhl v posledn\u00edch 14 dnech.<br \/>\nStejn\u00e9 podm\u00ednky vr\u00e1cen\u00ed pro online objedn\u00e1vky plat\u00ed pro n\u00e1kupy z kamenn\u00fdch obchod\u016f. P\u0159ed otev\u0159en\u00edm pros\u00edm zkontrolujte sv\u00e9 produkty.<br \/>\nVr\u00e1cen\u00ed pen\u011bz v kamenn\u00fdch obchodech bude zpracov\u00e1no stejnou platebn\u00ed metodou jako p\u0159i p\u016fvodn\u00edm n\u00e1kupu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz Pokud je po\u017eadov\u00e1no vr\u00e1cen\u00ed pen\u011bz, plat\u00ed n\u00e1sleduj\u00edc\u00ed podm\u00ednky: Online n\u00e1kup \u2022 Pokud byl n\u00e1kup proveden online pomoc\u00ed platebn\u00ed karty, budou v\u00e1m pen\u00edze vr\u00e1ceny zp\u011bt na va\u0161i kartu do 14 pracovn\u00edch dn\u016f. \u2022 Pokud byla platba provedena bankovn\u00edm p\u0159evodem, budete n\u00e1m muset zaslat e-mail s \u00fadaji o sv\u00e9m bankovn\u00edm \u00fa\u010dtu, abychom mohli refundaci [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"terms_privacy.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-415","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/pages\/415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/comments?post=415"}],"version-history":[{"count":7,"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/pages\/415\/revisions"}],"predecessor-version":[{"id":5732,"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/pages\/415\/revisions\/5732"}],"wp:attachment":[{"href":"https:\/\/www.dxnwellness.eu\/cz\/wp-json\/wp\/v2\/media?parent=415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}